Terms and Conditions

Last Updated: 23.06.2026

Welcome to Tide & Tail. These Terms and Conditions govern your use of our website and the purchase of products from us. By placing an order through our website, you agree to be bound by these Terms and Conditions.

1. About Us
Tide & Tail is a UK-based retailer of pet, equine, farm and related products.
2. Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for any reason, including but not limited to pricing errors, stock availability issues, suspected fraud, or breach of these Terms and Conditions.
An order confirmation email does not constitute acceptance of your order. Acceptance occurs when your order has been dispatched.
3. Pricing
All prices displayed on our website are shown in Pounds Sterling (£) and include VAT where applicable.
We reserve the right to amend prices without notice. However, any price changes will not affect orders already accepted.
4. Payment
Payment must be received in full before goods are dispatched.
We accept payment through the methods displayed at checkout.
5. Delivery
Delivery times provided are estimates only and are not guaranteed.
We are not liable for delays caused by couriers, weather conditions, customs clearance, strikes, or other events outside of our reasonable control.
Risk in the products passes to you upon delivery.
6. Returns and Refunds
Consumers have the right to cancel most orders within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
To be eligible for a return:

• Products must be unused and in a resalable condition.

• Products must be returned in their original packaging where possible.

• Certain products may be excluded from return due to hygiene, health, safety or legal reasons.

Refunds will be processed once returned goods have been received and inspected.
Original delivery charges may not be refundable unless required by law.
Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.
7. Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect product, please contact us within 48 hours of delivery.
We may request photographs or further information to assist with the resolution process.
Where appropriate, we will offer a replacement, repair, exchange, or refund in accordance with your statutory rights.
8. Product Information
We make every effort to ensure product descriptions, images, ingredients, specifications, and pricing are accurate.
However, manufacturers may occasionally alter packaging, ingredients, or product details. Customers should always refer to the product packaging supplied.
9. Pet Health Information
Information provided on our website is for general informational purposes only and does not constitute veterinary advice.
Customers should consult a qualified veterinary professional regarding any concerns relating to their pet's health, treatment, or medication.
10. Brand-Specific Terms
Where products are supplied by third-party manufacturers or brands, including but not limited to KONG, all purchases are made directly from Tide & Tail.
We, and not KONG, are making the sale to the customer. Any terms and conditions relating directly or indirectly to customer returns, refunds, exchanges, cancellations, complaints, warranties, or customer service are provided by Tide & Tail and not by KONG.
Customers acknowledge that their contract of sale is with Tide & Tail and not with any product manufacturer unless expressly stated otherwise.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to applicable law, our total liability shall not exceed the value of the products purchased.
We shall not be liable for indirect, consequential, incidental, or special losses arising from the use of our products or website.
12. Intellectual Property
All content on this website, including logos, images, text, graphics, branding, and product listings, remains the property of Tide & Tail or its licensors.
No content may be copied, reproduced, or distributed without prior written consent.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.